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F.A.Q.
WizardPatch™ provides answers below to the most commonly asked questions. However, if you cannot find the answer to your question noted below, we welcome you to contact us.Shipping Related
Q. What shipping services do you offer, and what are their times?
A. We ship using 4 general methods,
FEDEX PLATINUM 2 DAY (available to selected locations only)
DHL/UPS Air couriers at 3-4 days Priority (sometimes up to 6 days in rare cases)
Registered ID recorded Air approx 12 - 21 working days
PLEASE NOTE: HANDLING TIMES STILL APPLY, AND ARE IN ADDITION TO SHIPPING TIMES. DEPENDING ON THE COURIER AND YOUR COUNTRY, THEY MAY NOT COUNT WEEKENDS AS PART OF THEIR STATED SHIPPING TIME.
Q. Do you ship to every Country in the world?
A. We ship worldwide however,we currently do not ship to BRAZIL, IRAQ, LEBANON, FRANCE, SOUTH AMERICA, HONG KONG, MACAU, ISRAEL or CHINA
WizardPatch™ reserves the right to refuse shipping to certain parts of the world.
Q. Can you ship to P.O. Box addresses?
A. Yes we can. However, because the recipient will not be available to directly sign / receive for the item upon delivery, we are limited to shipping via EMS Couriers, (local courier post) or Registered Air. FEDEX and DHL or similar services cannot be used, so please consider this when ordering or simply contact us for more information.
Q. Why is my Daytime contact number needed?
A. As we most often ship via Air Couriers, they require this from our shipping country. We do not call you at all, unless we are trying to confirm your purchase or there may be suspicious circumstances relating to the transaction and we merely wish to protect our customers and account holders. Our Couriers will not receive our shipments if we do not have the contact number for the receiver completed. This is mainly necessary should the receiver (you) not be at home to signature receive the item at the time, in which case, they will call you to arrange a time convenient to re-deliver. See our Privacy page for more on what we do with your information.
Q. I need my purchase fast, can you ship it overnight?
A. Almost....Our fastest shipping is via our FEDEX Platinum Express Priority. Its a 2 day service. Of course there is never any guarantee that an item will make it on time, thats our of our hands surely, but up until this day, the FEDEX service has proved very effeicient and reliable, certainly worth the extra money if you need an item fast.
Q. I want to return the product i purchased, will you accept it back and refund my money?
We accept returns in some cases. Simply no longer wanting the item does not constitute a valid reason for return. All purchases are covered by our Satisfaction Guarantee so in the event it is felt that a product is unacceptable, then we welcome customers to contact us especially if they have concerns about their purchase. WizardPatch™ will work with each and every customer in order to reach an mutually beneficial outcome. Please note however, WizardPatch™ does not refund shipping in any case. Shipping is an expense for a service provided, and once that service has been carried out, refunds are simply not possible. Think of shipping like a can of soda thats been consumed, once you drink it, you cannot return the product, therefore, a refund cannot be given for a product or service that is non returnable. Shipping times are also not guaranteed and WizardPatch™ does not accept any liability for losses due to the late arrival of items. We will however cover goods that fail to arrive.
Q. I tried to track my order, but tracking information shows it still in your country, is something wrong?
Most often, with standard shipping, we notice that the local postal outlets really lag behind when it comes to updating their website tracking information. Feel free to contact us should you have any concerns but we assure you this is normal with the standard shipping service. The items however are usually delivered within their allocated times, so there is really no need for concern. If your item was shipped via Courier, such as EMS, or priority, then this may be an issue so please contact us so that we may follow this up for you.
Q. I paid for FEDEX 2 day shipping, why did i get a partial refund of my shipping fee?
In some cases FEDEX 2 day shipping is not available to your city, they simply do not have that service to the postal code you provided. In this case, we will choose the second fastest method of shipping available to us, usually no more than 2 days longer, and in this case we will refund to the purchaser the shipping difference. This difference is the amount paid, less the balance of the 'actual' shipping cost. WizardPatch™ prides itself from selling great products, and not makiing money of shipping fees, its our promise to you.
Q. How do I track my order?
After we ship your item, you should receive an email confirmation of "status change". This email will provide you will all the tracking and link details you will need. If you missed this email please contact us and we can advise you.
In adition, please see below the typical links for tracking items.
For tracking Registered Standard mail;
To the USA please visit; www.usps.com
To Canada please visit; www.canadapost.ca
To Australia please visit; auspost
To rest of the world; intmail
For Tracking Via Priority Courier;
world wide DHL; www.dhl.com
worldwide FEDEX; FEDEX
For Tracking Via FEDEX 2 Day Platinum;
worldwide FEDEX; FEDEX
Payment Related
Q. What forms of payment do you accept?
A. We accept most major credit cards via the Paypal processor only. This is the best online protection for customers and sellers that we could find anywhere on the internet. Every single IP is checked and authenticated by us also, so our fraud detection is well above the normal required.
Q. Do I need a Paypal Account?
A. No you do not. All that you need is a valid Credit Card, and Paypal is used as the payment processor only, you do not need to join them or sign up for any accounts.
Product Related
Q. The product on your website is similar to what I want but not exact, any chance you can source the one I want?
A. To put it simply, we'll do our absolute best! If there is anything on our site which is 'close, but no cigar' as they say, just advise us and we will endeavor to get the exact product your after. We aim to please!
Q. Can you copy an MC clubs colors, like the 'Hell's Angels' for example?
A. Absolutely not. We do not copy or manufacture any known MC club colors. We don't sell them, we won't make them. This includes, but not limited to, clubs such as The Hell's Angels, The Rebels, Banditos, just to name a few. We stand firm on this and anyone attempting to manufacture these, wear / sell and / or supply should think twice, and then think twice again. Please respect the clubs and the colors they wear. In most cases they are also Trademarked.
Q. Your prices are really good, are you sure they are new?
A. Absolutely everything we sell is Brand New, we buy in bulk, or manufacture this way, so we can pass on the savings to you, our most very valued customers.
Q. I am a re-seller or wholesaler, can i buy product at wholesale rates?
A. Yes you can, please see our wholesale / re-seller section, the link can also be found in the footer of this page.
Q. I want to copy something that is trademarked by another company and I don't own the rights to it, but will you replicate it for me anyway?
A. Unfortunately no. We are able to make designs that are similar, and if the design you wish to make is altered enough so that it does not appear the same as a current image, either offered elsewhere or not, then we can look closer at making this for you. However, if it is a copyrighted or trademarked design, we simply cannot make it unless it is you that holds the rights for the design/brand in question.
General Questions
Q. Are my personal details safe?
A. Absolutely. All information is kept on a secure server and the only information kept is that which we feel may improve your next shopping experience whilst improving our customer service to you. In fact, our sales and admin departments are the only areas that can access information within our establishment, and each member is logged whenever they view profile details. We run a tight ship so you can rest assured your information and details are perfectly secure. See our Privacy section for more details.
Q. I have a problem with your website, what should I do?
A. Please contact us via our contact page and we will see to it that a webmaster replies to you and/or corrects the issue within 24 hours. Generally the latest browsers such as IE8 and Firefox should have no issues viewing our site although Google Chrome is the preferred browser. Many other browsers are also compatible but in saying that there are some that are not, so please keep that in mind. We do however appreciate any issues being brought to our immediate attention and sincerely thank you for taking the time in doing so.
Q. Help, my question is not answered here, what should I do?
A. Please contact us with your inquiry we'll be glad to help and our response times are super fast! You may also contact us via the chat live help line available most days. If offline simply use this to leave a message about your inquiry.
To Australia please visit; auspost
To rest of the world; intmail
For Tracking Via Priority Courier;
world wide DHL; www.dhl.com
worldwide FEDEX; FEDEX
For Tracking Via FEDEX 2 Day Platinum;
worldwide FEDEX; FEDEX
Payment Related
Q. What forms of payment do you accept?
A. We accept most major credit cards via the Paypal processor only. This is the best online protection for customers and sellers that we could find anywhere on the internet. Every single IP is checked and authenticated by us also, so our fraud detection is well above the normal required.
Q. Do I need a Paypal Account?
A. No you do not. All that you need is a valid Credit Card, and Paypal is used as the payment processor only, you do not need to join them or sign up for any accounts.
Q. Are you linked with Ebay or do I need my eBay account?
A. We do not sell our products on eBay, and you do not need an eBay account. If you find one of our products on eBay, its not being sold by us!
Q. In what currency are your prices shown?
A. Our items listed are all in AUD (Australian Dollars), we do however, accept all major currencies via Paypal.
Q. Is Paypal a safe and secure way to pay?
A. Yes it is the safest way to pay online, it protects the seller, and the buyer! All payments are made via a secure https:// server, and Paypal is known globally as being the safest and most efficient method of accepting and sending payments to date. You can be sure it's safe, if it's Paypal.
Q. The duties in my country are quite high, is there any way you can put a lower value on the goods you ship to me?
A. Please contact us regarding your concern of this so we may assist you with further information.
Q. My Paypal account is not confirmed and neither is my address, will you still accept my payment?
A. It will be necessary for you to have a daytime contact telephone number attached to your purchase, and if any of your 'ship to' details are different from your paying address, then it will be your responsibility to contact us and advise us. Failure to do so will most certainly result in rejection of your payment. You may then be blocked from further purchase via our site as a security measure. So please contact us to avoid this as it cannot be reversed.
Q. I did not receive an email after my payment, what should I do?
A. If you have made a purchase, and do not receive any email notification, then please check your Spam or Junk mail folder first, it may have ended up there. If you still cannot see any email from Paypal, please check your Paypal account directly to ensure your transaction has indeed been processed. If you did not receive our WizardPatch™ Payment email notification, kindly contact us to confirm your order. Kindly also add us to you safe senders and receivers list to ensure prompt delivery of all electronic mail.
A. We do not sell our products on eBay, and you do not need an eBay account. If you find one of our products on eBay, its not being sold by us!
Q. In what currency are your prices shown?
A. Our items listed are all in AUD (Australian Dollars), we do however, accept all major currencies via Paypal.
Q. Is Paypal a safe and secure way to pay?
A. Yes it is the safest way to pay online, it protects the seller, and the buyer! All payments are made via a secure https:// server, and Paypal is known globally as being the safest and most efficient method of accepting and sending payments to date. You can be sure it's safe, if it's Paypal.
Q. The duties in my country are quite high, is there any way you can put a lower value on the goods you ship to me?
A. Please contact us regarding your concern of this so we may assist you with further information.
Q. My Paypal account is not confirmed and neither is my address, will you still accept my payment?
A. It will be necessary for you to have a daytime contact telephone number attached to your purchase, and if any of your 'ship to' details are different from your paying address, then it will be your responsibility to contact us and advise us. Failure to do so will most certainly result in rejection of your payment. You may then be blocked from further purchase via our site as a security measure. So please contact us to avoid this as it cannot be reversed.
Q. I did not receive an email after my payment, what should I do?
A. If you have made a purchase, and do not receive any email notification, then please check your Spam or Junk mail folder first, it may have ended up there. If you still cannot see any email from Paypal, please check your Paypal account directly to ensure your transaction has indeed been processed. If you did not receive our WizardPatch™ Payment email notification, kindly contact us to confirm your order. Kindly also add us to you safe senders and receivers list to ensure prompt delivery of all electronic mail.
Product Related
Q. The product on your website is similar to what I want but not exact, any chance you can source the one I want?
A. To put it simply, we'll do our absolute best! If there is anything on our site which is 'close, but no cigar' as they say, just advise us and we will endeavor to get the exact product your after. We aim to please!
Q. Can you copy an MC clubs colors, like the 'Hell's Angels' for example?
A. Absolutely not. We do not copy or manufacture any known MC club colors. We don't sell them, we won't make them. This includes, but not limited to, clubs such as The Hell's Angels, The Rebels, Banditos, just to name a few. We stand firm on this and anyone attempting to manufacture these, wear / sell and / or supply should think twice, and then think twice again. Please respect the clubs and the colors they wear. In most cases they are also Trademarked.
Q. Your prices are really good, are you sure they are new?
A. Absolutely everything we sell is Brand New, we buy in bulk, or manufacture this way, so we can pass on the savings to you, our most very valued customers.
Q. I am a re-seller or wholesaler, can i buy product at wholesale rates?
A. Yes you can, please see our wholesale / re-seller section, the link can also be found in the footer of this page.
Q. I want to copy something that is trademarked by another company and I don't own the rights to it, but will you replicate it for me anyway?
A. Unfortunately no. We are able to make designs that are similar, and if the design you wish to make is altered enough so that it does not appear the same as a current image, either offered elsewhere or not, then we can look closer at making this for you. However, if it is a copyrighted or trademarked design, we simply cannot make it unless it is you that holds the rights for the design/brand in question.
General Questions
Q. Are my personal details safe?
A. Absolutely. All information is kept on a secure server and the only information kept is that which we feel may improve your next shopping experience whilst improving our customer service to you. In fact, our sales and admin departments are the only areas that can access information within our establishment, and each member is logged whenever they view profile details. We run a tight ship so you can rest assured your information and details are perfectly secure. See our Privacy section for more details.
Q. I have a problem with your website, what should I do?
A. Please contact us via our contact page and we will see to it that a webmaster replies to you and/or corrects the issue within 24 hours. Generally the latest browsers such as IE8 and Firefox should have no issues viewing our site although Google Chrome is the preferred browser. Many other browsers are also compatible but in saying that there are some that are not, so please keep that in mind. We do however appreciate any issues being brought to our immediate attention and sincerely thank you for taking the time in doing so.
Q. Help, my question is not answered here, what should I do?
A. Please contact us with your inquiry we'll be glad to help and our response times are super fast! You may also contact us via the chat live help line available most days. If offline simply use this to leave a message about your inquiry.